Customer Service

Celeste Diaz Ferraro When you purchase one of Big Grass' artisan-crafted items, you're not just buying decor for your home... you're bringing a story into your life and becoming part of the Big Grass community. We want you to feel assured that your purchase is the highest quality, most culturally authentic home decor and fashion item available. We at Big Grass are proud of the quality of everything we sell and we stand behind our promise of quality and service to you. Please feel free to contact us by phone or email for details on specific products. We're always happy to help you in making your selections. Big Grass 637 West Hildebrand San Antonio, Texas 78212 Hours of Operation: Monday - Saturday 9:00am to 6pm Sunday 12:00pm to 5om *FOR CUSTOMER SERVICE ASSISTANCE: Toll free: 1.877.735.7999 Outside the United States: +1.210.735.7999 Email: customerservice@biggrassbamboo.com* Live customer service is available during our physical store hours: 9:00 am - 6:00 pm Central Time Monday-Saturday, and 12:00 pm to 5:00 pm Central Time on Sunday. Big Grass is closed on the following holidays: New Year's Day, Easter, Independence Day, Thanksgiving, and Christmas. Emails or calls received after store hours or on a holiday will be returned the next business day. *RETURN POLICIES* Please note that all of Big Grass' items are carefully handmade by artisans and skilled craftsmen. These items are not mass produced and natural variations in finish, texture, woodgrain, detail and symmetry are expected. These variations are an intrinsic part of their natural beauty, making your item a unique work of art. As a member of our Big Grass community, we want you to be absolutely delighted with your purchase. Should you feel that an item doesn't meet your needs, *please contact us at +1.877.735.7999 within 5 days of receiving your item* and we will work with you to exchange or refund your purchase, less shipping costs and a 15% restocking fee. Items to be returned or exchanged must be received at our store within 21 days or no credit can be issued. For special order and custom-designed merchandise, we're unable to offer refunds but can offer store credit, less shipping and a 20% restocking fee. *DAMAGED OR DEFECTIVE MERCHANDISE* Should you receive an item that is defective or damaged, we guarantee a full refund or exchange. *Please contact us at 1.877.735.7999 within 48 hours of receiving any damaged or defective merchandise* and we'll provide you with a Return Merchandise Authorization (RMA) number and pre-paid shipping instructions. Please retain the original packing materials and damaged merchandise for inspection otherwise no claim, replacement, or refund can be honored. In the case where merchandise must be returned to us for inspections you will be charged for the replacement until the damaged product has been returned and inspected. When you purchase one of Big Grass’ artisan-crafted items, you’re not just buying decor for your home… you’re bringing a story into your life and becoming part of the Big Grass community. We want you to feel assured that your purchase is the highest quality, most culturally authentic home decor and fashion item available. We at Big Grass are proud of the quality of everything we sell and we stand behind our promise of quality and service to you. Please feel free to contact us by phone or email for details on specific products. We’re always happy to help you in making your selections. Big Grass 637 West Hildebrand San Antonio, Texas 78212 Hours of Operation: Monday – Saturday 9:00am to 6pm Sunday 12:00pm to 5om FOR CUSTOMER SERVICE ASSISTANCE: Toll free: 1.877.735.7999 Outside the United States: +1.210.735.7999 Email: customerservice@biggrassbamboo.com Live customer service is available during our physical store hours: 9:00 am – 6:00 pm Central Time Monday-Saturday, and 12:00 pm to 5:00 pm Central Time on Sunday. Big Grass is closed on the following holidays: New Year’s Day, Easter, Independence Day, Thanksgiving, and Christmas. Emails or calls received after store hours or on a holiday will be returned the next business day. RETURN POLICIES Please note that all of Big Grass’ items are carefully handmade by artisans and skilled craftsmen. These items are not mass produced and natural variations in finish, texture, woodgrain, detail and symmetry are expected. These variations are an intrinsic part of their natural beauty, making your item a unique work of art. As a member of our Big Grass community, we want you to be absolutely delighted with your purchase. Should you feel that an item doesn’t meet your needs, please contact us at +1.877.735.7999 within 5 days of receiving your item and we will work with you to exchange or refund your purchase, less shipping costs and a 15% restocking fee. Items to be returned or exchanged must be received at our store within 21 days or no credit can be issued. For special order and custom-designed merchandise, we’re unable to offer refunds but can offer store credit, less shipping and a 20% restocking fee. DAMAGED OR DEFECTIVE MERCHANDISE Should you receive an item that is defective or damaged, we guarantee a full refund or exchange. Please contact us at 1.877.735.7999 within 48 hours of receiving any damaged or defective merchandise and we’ll provide you with a Return Merchandise Authorization (RMA) number and pre-paid shipping instructions. Please retain the original packing materials and damaged merchandise for inspection otherwise no claim, replacement, or refund can be honored. In the case where merchandise must be returned to us for inspections you will be charged for the replacement until the damaged product has been returned and inspected.

2009-01-24T11:05:51-06:00

customer-service 3077002

2009-01-24T11:05:51-06:00

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Customer Service

2009-09-15T14:25:53-05:00